Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.Perform a backup by selecting File > Backup Files.Check your current version by going to Help > About roomMaster.Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.You will download all updates from within the roomMaster software. For example, INVS-123456 For example, INVS-123456 Start with numbers, are the invoices for theme or app payments. You can obtain updates by going to Help > Check for Updates. Start with the word INVS, are the invoices for your Lightspeed eCom subscription. Updates are within the same major version number, such as from v16.01 to v16.56.Contact your sales office if you have any questions about the eligibility.
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Upgrades are going from one full version to another full version, such as from v16.56 to v17.00.Please note these important considerations before upgrading roomMaster: Upgrading/Updating to a newer version of roomMaster The current Maintenance and roomMaster products life cycle: Product Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software. Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase. All InnQuest Software products have a pre-determined commercial lifetime.
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